Help Desk Support

Intech HomeTech SupportSTCMultimediaDigital CurriculumDigital LibraryDigital Tool box Communications

You can call 348-5200 or submit a Heat Ticket

How to submit a Heat Ticket

If the issue can’t be solved at your school, you will want to get help from the district technology department.  Here’s how:

 

  1. Open your Internet Browser
  2. In the address box on the top of your screen, type the following: Helpdesk
  3. Press Enter
  4. HSS will automatically login with your current network login
  5. Click New Issue
  6. Fill out the necessary information and select Submit
  7. Note the Ticket Number
  8. It would be helpful for you to place a note on the laptop that is having the issue with the ticket number – this creates a good cross-reference for the technician