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service excellence

SERVICE EXCELLENCE PROJECT
The Service Excellence Project is a component of the Community and Family Engagement Office. When a department, school, or other worksite completes the three specific service excellence trainings their location will receive a Service Excellence certificate.

Goal:
To create a welcoming and culturally respectful environment in order to establish positive and collaborative relationships between district departments; the District Office and the schools; and the entire district and ALL stakeholders. (Goal 5 Strategic Plan)

SERVICE EXCELLENCE WORKSHOPS:

1.  Creating Welcoming Work Environments

  • Internal Customer Service
  • Techniques in Dealing with Difficult People
  • Respecting One Another

2.  Team Building

  • What do effective teams look like?
  • Understanding “real” team work

3.  Conflict Resolution

  • Understanding conflict
  • Moving from conflict resolution to conflict partnerships

WHY PARTICIPATE IN THE SERVICE EXCELLENCE PROJECT?

To continually build the pride of being a DCPS employee, and to have DCPS viewed as one of the top places to work in Jacksonville

To increase and reinforce that internal and external customer service is everyone’s job

To increase employee’s conflict resolution skills when dealing with difficult people

To increase and embrace cultural diversity

To help dismantle territorial walls between departments, district offices and schools, and school system and community

To continue building high performance employees that operates together as high performing teams

Click here to see additional workshops provided by the Community and Family Engagement Office.

To schedule a workshop or for additional information regarding the Service Excellence Project, contact:
Terri Cicero
Supervisor, Service Excellence
390-2441

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