service excellence
SERVICE EXCELLENCE PROJECT
The Service Excellence Project is a component of the
Community and Family Engagement Office. When a
department, school, or other worksite completes the
three specific service excellence trainings their
location will receive a Service Excellence certificate.
Goal:
To create a welcoming and culturally respectful
environment in order to establish positive and
collaborative relationships between district
departments; the District Office and the schools; and
the entire district and ALL stakeholders. (Goal 5
Strategic Plan)
SERVICE EXCELLENCE
WORKSHOPS:
1. Creating Welcoming Work Environments
- Internal Customer
Service
- Techniques in Dealing
with Difficult People
- Respecting One Another
2. Team
Building
- What do effective teams
look like?
- Understanding “real”
team work
3. Conflict
Resolution
- Understanding conflict
- Moving from conflict
resolution to conflict partnerships
WHY PARTICIPATE IN THE
SERVICE EXCELLENCE PROJECT?
To continually build the
pride of being a DCPS employee, and to have DCPS viewed
as one of the top places to work in Jacksonville
To increase and reinforce
that internal and external customer service is
everyone’s job
To increase employee’s
conflict resolution skills when dealing with difficult
people
To increase and embrace
cultural diversity
To help dismantle territorial
walls between departments, district offices and schools,
and school system and community
To continue building high
performance employees that operates together as high
performing teams
Click
here to see additional workshops provided by the
Community and Family Engagement Office.
To schedule a workshop or for additional information
regarding the Service Excellence Project, contact:
Terri Cicero
Supervisor, Service Excellence
390-2441
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