June 16, 2020 —To provide students with the best online learning experiences, district technology services will be updating all district issued laptops this week.
Parents do not need to return the laptop for the update to take place; it will happen automatically. Just plug the laptop in, power it up, and leave it on for the next three days…easy. Students who are returning to a Duval County Public School in the fall will hold onto their laptop and/or hotspot until we return to school on August 10.
Students who will be attending virtual summer school, and will need a hotspot or have already received one, but it is not active, must contact the Service Desk at 904-348-5200.
District loaned hotspots will be deactivated this week. Please contact the service desk if a hotspot is needed for virtual summer learning.
The Service Desk will need the following information to activate hotspots:
IMEI number of the device
SIM card number (located on the device settings screen, under “about”)
Phone number (located on the device settings screen, under “about”)
Graduating seniors of the class of 2020, and students who will not be returning to a district school, can drop their laptop (including power cord) and hotspot off at designated locations Monday-Thursday from 9:00 AM – 2:00 PM. No appointment is necessary. Drop-off locations are closed on Fridays.
Drop-off sites
Edward White High school
First Coast High School
Jefferson Davis Middle School
Kernan middle School
Lavilla middle School
Mandarin High School
Ribault High School
Southside Middle School
Terry Parker HS
Questions regarding laptop or hotspot returns? Ccontact the Service Desk at 904-348-5200.